Privacy Policy — How 10wim com Handles and Protects Your Data

1. Overview

10wim com takes the privacy of its players seriously. This Privacy Policy describes how we collect, store, use and protect information provided to us when you use the 10wim com platform — including the website, the Android app and all associated services.

By registering an account or continuing to use the 10wim com platform, you confirm that you have read and understood this Privacy Policy. This policy applies to all registered players and visitors, regardless of whether they have placed a bet or made a deposit.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these documents explain how the platform works and how we look after you as a player.

2. What We Collect

We collect different types of information depending on how you interact with the platform. The main categories of data we may hold about you are set out below.

3. How We Collect Your Information

We collect your personal data through several routes — all of which are standard practice for any online platform you register with. Being transparent about this is important to us.

• Direct interaction: When you register an account, fill in your profile, make a deposit, place a bet or contact our support team, you provide us with data directly.
• Automated technologies: When you visit the 10wim com website or use the Android app, we automatically collect technical data such as your IP address, device information and browser type through cookies and similar technologies.
• Third parties: If you use JazzCash, Easypaisa, Raast or a bank transfer to deposit or withdraw, the payment provider may share transaction reference data with us to verify the payment. We do not receive your full payment credentials.
• Identity verification: During KYC checks, you may submit documents such as a copy of your CNIC. This information is handled securely and used only for verification purposes.

4. How We Use Your Information

Every piece of data we hold is used for a specific, legitimate purpose. Here is a clear breakdown of what we do with the information we collect from players on 10wim com.

• Account management: To create and manage your account, verify your identity and ensure only you can access your funds.
• Processing transactions: To handle deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Platform delivery: To provide sports betting on cricket, PSL, T20 and football markets, live casino games, fish games and all other platform features.
• Customer support: To respond to queries, resolve disputes and assist with account issues when you contact us.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions and misuse of the platform.
• Responsible gaming: To monitor player activity and identify patterns that may indicate problem gambling, so we can intervene appropriately.
• Platform improvements: To understand how players use the platform and improve the experience accordingly.
• Communications: To send you important account notifications, bonus alerts and platform updates. We do not send unsolicited marketing without your consent.

We only process your data where we have a valid reason to do so — such as fulfilling our contractual obligations to you, complying with legal requirements or pursuing legitimate platform interests that do not override your rights.

5. Payment Data & PKR Transactions

When you deposit or withdraw funds in PKR, your payment details pass through the payment provider — JazzCash, Easypaisa, Raast, bank transfer or card network — before reaching us. 10wim com does not store your full JazzCash PIN, Easypaisa account password, bank card number or online banking credentials at any point.

What we do retain is a transaction reference — a record that confirms a payment was made, by which method and in what amount. This is necessary to credit your account correctly and to resolve any payment disputes that may arise.

• Payment accounts must be registered in your own name — third-party payments are not accepted.
• All transactions are recorded in PKR and stored securely in our system.
• Transaction records are retained for the period required by our internal policies and applicable record-keeping standards.
• If a payment dispute arises, we may need to share limited transaction data with the relevant payment provider to resolve it.

6. Sharing Your Data

10wim com does not sell, rent or trade your personal data to any third party for marketing purposes. However, there are limited circumstances in which your data may be shared with trusted parties in order to operate the platform effectively and safely.

• Payment processors: JazzCash, Easypaisa, Raast and bank networks receive only the minimum data required to process your transactions.
• Identity verification providers: If a third-party KYC service is used to verify your identity documents, they receive only the data necessary for that check.
• Technology and infrastructure partners: Hosting providers and security services may process technical data as part of delivering the platform. These partners are contractually bound to handle data securely and only for the specified purpose.
• Legal and regulatory requirements: If required by law or a valid legal process, we may be obligated to disclose certain information to relevant authorities. We will only do so to the extent required.
• Fraud prevention: In cases of suspected fraud or money laundering, limited data may be shared with relevant authorities or fraud prevention bodies.

Any third party that receives your data is required to handle it securely and use it only for the purpose for which it was shared. We do not authorise any third party to use your data for their own commercial purposes.

7. Cookies & Tracking Technologies

10wim com uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. It helps the site remember your preferences and understand how you use it.

The types of cookies we use include:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session and remember your account preferences. Without these, the site cannot work properly.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off and how features are used. This data is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent suspicious activity, such as login attempts from unusual locations or devices.
• Functional cookies: Remember your language settings, preferred game categories and other customisation options.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the platform and you may not be able to log in or use certain features.

8. How We Protect Your Data

We take the security of your personal information seriously and have put in place a range of technical and operational measures to protect it from unauthorised access, loss, misuse or disclosure.

• Encryption: Data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols. This applies to both the website and the Android app.
• Access controls: Only authorised staff with a specific need can access personal data. Access is logged and monitored.
• Secure storage: Account data, transaction records and identity documents are stored in secured systems with restricted access.
• Regular reviews: We periodically review our security practices to ensure they remain effective against evolving threats.
• Incident response: In the unlikely event of a data breach that affects your personal information, we will take immediate action and notify affected users as appropriate.

While we work hard to protect your data, no system is 100% immune to risk. You also have a role to play — keep your login credentials secure, do not share your password, and log out after using shared devices.

9. How Long We Keep Your Data

We do not keep your data for longer than is necessary. The retention period depends on what the data is and why we collected it in the first place.

• Active accounts: We retain your data for as long as your account remains active on the platform.
• Closed accounts: After an account is closed, certain data — such as transaction history and identity verification records — may be retained for a period to comply with record-keeping obligations, handle disputes or respond to legal requests.
• Transaction records: Financial transaction data is typically retained for several years following a transaction, consistent with standard financial record-keeping practices.
• Support communications: Records of customer support interactions are kept for a reasonable period in case the same issue arises again or a dispute needs to be reviewed.

Once data is no longer needed and there is no legal basis for retaining it, we delete it securely or anonymise it so that it can no longer be linked to you as an individual.

10. Your Rights Over Your Data

You have rights over the personal data we hold about you. These include the right to know what data we hold, to request corrections and, in some cases, to ask us to delete your information. Here is a summary of what you can ask us to do:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any information we hold is inaccurate or outdated, you can ask us to correct it.
• Deletion: In certain circumstances, you can request that we delete your personal data. Note that we may be required to retain some data for legal or operational reasons even after a deletion request.
• Restriction: You can ask us to restrict the processing of your data in certain situations — for example, while a dispute is being resolved.
• Objection: You can object to us processing your data for certain purposes, such as direct marketing.
• Portability: Where technically feasible, you can request your data in a portable format.

To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request. We will respond within a reasonable timeframe.

11. Minors

10wim com is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by a minor, the account will be closed immediately, any associated data will be deleted and any funds returned will be handled according to our standard closure process.

If you believe a minor has registered on our platform, please contact us immediately at [email protected]. We take underage access very seriously and act quickly on any reports.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate, improvements to the platform or updated legal requirements. When we make significant changes, we will make reasonable efforts to notify you — for example by displaying a notice on the platform or informing you when you next log in.

The updated policy will always be published on this page with a revised date at the top. We recommend checking this page periodically so you stay informed about how your data is being handled. Continued use of the platform after an update constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, our team is here to help. We aim to handle all privacy-related queries promptly and transparently.

You can reach us at: [email protected]

Please include your registered username and a clear description of your request so we can assist you as efficiently as possible. For data access or deletion requests, we may need to verify your identity before processing.